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Real-world results from healthcare organizations using KeyCare's Epic-integrated virtual care platform to expand access and improve outcomes.
2026 Virtual Care Trends: Year-to-Date Results
Where would patients have gone without a virtual visit? So far in 2026, 65% told us urgent care or the ER. And 35% of visits happened outside 7 a.m. to 5 p.m., when most clinics are closed. See what KeyCare's visit data shows about when, why, and how patients seek care. Data through Sep 2026.
See the full 2026 year-to-date fact sheet
90% Faster Wait Times with Epic-Integrated Virtual Urgent Care
UChicago Medicine partnered with KeyCare to launch integrated virtual urgent care directly within Epic. The program scaled to 600+ monthly visits, diverted low-acuity ED visits, and cut average wait times from 192 minutes to just 18.
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KeyCare Powers 12% of Allina Health's Total Virtual Visits
Allina Health partnered with KeyCare to deliver 24/7 virtual care that now accounts for 12% of all Allina virtual visits. In two years the program completed 3,800 visits, expanded coverage from 2 to 40+ states, and diverted 62% of patients from costlier urgent care settings.
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Turning Virtual Care into a Workforce Benefit and a Workforce Win
Memorial Healthcare System made KeyCare the behind-the-scenes team behind MemorialDOCNow — 24/7, nationwide, and fully integrated inside Epic. Since 2023 the program has delivered 12,300+ visits to employees and dependents across 30+ states, with more than 60% of visits kept out of the ED and urgent care.
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Seamless 24/7 Virtual Urgent Care for Adult & Pediatric Patients
WellSpan Health partnered with KeyCare to provide round-the-clock virtual care for adult and pediatric patients through MyChart. KeyCare has seen 10,000+ WellSpan patients with 20%+ repeat usage and an Excellent patient NPS of 69, later expanding to wellness visits and behavioral health.
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Lee Health Switched Telehealth Vendors to Go Epic-Native and Never Looked Back
Lee Health partnered with KeyCare to close after-hours, weekend, and out-of-state coverage gaps with Epic-native virtual care. Since 2023 the program has delivered 3,000+ visits across all 50 states, keeping referrals and follow-up revenue inside the network while preventing avoidable urgent care and ED visits.
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