Partner Story · Lee Health · KeyCare Partner Since 2023
Lee Health switched telehealth vendors to go Epic-native and never looked back.
The Problem
After-hours coverage, weekend staffing, and out-of-state licensure gaps were sending patients to urgent care and the ED.
Lee Health's own virtual team didn't cover nights, weekends, or patients traveling out of state and the default fallback was urgent care or the ED. KeyCare closed that gap, extending capacity without adding headcount and keeping referrals, labs, and follow-up revenue inside the network.
3,000+
Visits completed
Virtual visits delivered to Lee Health patients through an integrated experience with sustained volume since the launch, preventing avoidable visits to urgent care and the ED.
50
States of always-on access
24/7 access across all 50 states; patients have used the service from 34 states while traveling or after hours giving them care where and when they need it.
Integrating a patient's electronic medical record into virtual care settings is a game-changer, empowering providers with a comprehensive view of a patient's history.
— William Carracino, MD · VP & Chief Digital Health Executive, Lee Health
Patient Feedback
"It was quick and easy... I loved the care I received while out of my hometown on vacation."
"I was able to stay home instead of sitting in the urgent care waiting room."