Case Study
WellSpan Health is a non-profit integrated delivery system serving South Central Pennsylvania and northern Maryland with more than 2,000 employed providers, 220 locations, and eight award-winning hospitals. In 2023, WellSpan was named one of the "Digital Health Most Wired" health systems for the eighth time in ten years.
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Download Case Study NowMost health systems do not have the internal workforce to meet patient demands for 24x7 virtual urgent care. Previous third-party solutions created a disconnected experience — patients had to re-enter their full medical history, and visit data never flowed back into WellSpan's Epic system.
In February 2023, WellSpan partnered with KeyCare — the nation's first Epic-based virtual care company. Patients access on-demand visits through WellSpan's MyChart portal via Epic's Telehealth Anywhere functionality, with full bidirectional data sharing through Care Everywhere. Implementation took under three months.
KeyCare has seen more than 10,000 WellSpan patients virtually, with more than 20% being repeat users. WellSpan uses the Client Billing option, generating direct ROI while delivering a consistent billing experience. The partnership has expanded to annual wellness visits, behavioral health, and same-day scheduled care.
10,000+
WellSpan patients seen virtually
20%+
Repeat users
69
Patient NPS score (Excellent)
< 3 mo
Implementation time
"I realized we were on to something when one of my patients had two visits with KeyCare and didn't perceive that he had been outside of the WellSpan system."