ADA/Discrimination Statement

Commitment to Accessibility

KeyCare Inc. is committed to the accessibility of its electronic and information technologies for individuals with disabilities by meeting the requirements of Section 508 of the Rehabilitation Act. Section 508 requires that individuals with disabilities have access to and use of information and data that is comparable to those who are not individuals with disabilities, unless an undue burden would be imposed on us.

Learn more about ADA Standards

Our Accessibility Practices

As part of the development process and ongoing website maintenance, KeyCare team tests the site using assistive technologies, including screen readers, screen magnifiers, speech recognition software and text-only browsers. KeyCare Inc. team uses tools, such as the W3C HTML Validator, WAVE by WebAIM and the Color Contrast Analyzer, to ensure the best experience possible for all visitors.

Have accessibility concerns? Should you have any feedback or concerns related to the accessibility of this webpage and resources contained within it, please contact us via email at compliance@KeyCare.org. Please include the web address, brief description of the issue encountered and your contact information.

Notice of Non-Discrimination

KeyCare, Inc. and its Medical Groups (collectively KeyCare) comply with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. KeyCare does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Services for People with Disabilities

KeyCare provides free services to people with disabilities and limited English abilities to communicate effectively with us, such as:

  • Secure, HIPAA-compliant live chat feature that is available on our website once you have created an account with KeyCare
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)

Language Services

KeyCare provides free language services to people whose primary language is not English, such as:

  • Qualified interpreters
  • Information written in other languages
  • For Deaf and Hard of Hearing Services: contact KeyCare via the 711 relay service

Need these services? Contact KeyCare at compliance@KeyCare.org

Filing a Grievance

If you believe KeyCare has failed to provide these services or has discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

KeyCare Compliance

compliance@KeyCare.org

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, or by mail or phone at:

U.S. Department of Health and Human Services

200 Independence Avenue, SW

Room 509F, HHH Building

Washington, D.C. 20201

Phone: 1-800-368-1019

TTY: 1-800-537-7697

Complaint forms are available at HHS