Partner Story • Memorial Healthcare System • KeyCare Partner Since 2023
24/7. Nationwide. Fully integrated inside Epic. One KeyCare team behind Memorial's entire workforce benefit.
Even small costs and scheduling friction were enough to make employees delay their own care.
Memorial employees delay care when cost and scheduling get in the way. KeyCare powers MemorialDOCNow as the behind-the-scenes network with 24/7, nationwide, and care that is integrated natively within Epic. No separate app, no duplicate records: $0 virtual visits for employees and dependents, whenever and wherever they need care.
12,300+
Visits since launch
Virtual visits delivered to Memorial employees and their dependents since the program launched in 2023.
30+
States reached
Employees and dependents have used the program while traveling or living out of state.
> 60%
Of visits avoid the ED or urgent care
Visits that would otherwise have landed in a higher-cost setting, kept out of the ED and urgent care.
"When employees can access a provider in minutes, they're empowered to take charge of their own health — and Memorial sees fewer unnecessary ER visits and a healthier, more engaged workforce."
— Bill Manzie, Director of Telehealth Strategy, Memorial Healthcare System
Patient Feedback
"Even though it was late, the wait time, scheduling, and check-in were seamless — the provider made it easy."
"Fast, easy, and efficient."