Case Study
With 15,000 team members, 3,000 providers, and $3.1 billion in annual operating revenue, Memorial Healthcare System is one of the largest public healthcare systems in the U.S. — and a national leader in quality care and patient, physician, and employee satisfaction.
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Direct Download Case Study NowMemorial providers observed that relying on a third-party vendor solely for on-demand urgent care resulted in an inconsistent patient experience and raised concerns about quality due to limited data sharing.
Memorial has been able to augment its care team, optimize capacity, and widen its digital front door by implementing 24x7 virtual urgent care solutions offered by KeyCare.
Memorial's virtual visit volume grew quickly, with more than 4,000 visits completed in the first ten months. Via MemorialDOCNow, KeyCare providers have conducted visits with patients across more than 30 different states.
4,000+
Visits in first 10 months
30+
States served
~10 min
Average wait time
87
Patient NPS
"In just a few short years, the delivery of care without an in-person visit has gone from barely on-the-radar to revolutionizing healthcare. Our partnership with KeyCare enables us to provide more accessible, coordinated, and comprehensive healthcare services to our customers."