Case Study
Allina Health is a nonprofit health care system dedicated to the prevention and treatment of illness across Minnesota and western Wisconsin. With 90+ clinics, 12 hospital campuses, and 14 retail pharmacies, Allina serves patients from beginning to end-of-life — and sought a virtual care partner that could match their commitment to quality around the clock.
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Download Case Study NowAllina Health had an internal telehealth program serving patients in Minnesota and Wisconsin, but lacked 24/7 capacity across all 50 states. Patients with non-urgent needs were turning to the ED, driving up costs and overcrowding. They needed a virtual care partner that could match their quality standards while extending their digital front door.
Allina partnered with KeyCare — the nation's first Epic-based virtual care company — to offer seamless 24/7 virtual care. Patient data flows bidirectionally between systems via Epic's interoperability features, requiring minimal IT lift from Allina's staff and delivering a consistent, branded experience for patients.
In the first two years, KeyCare provided nearly 3,800 visits and now accounts for 12% of all Allina Health virtual visits. Geographic coverage expanded from 2 to 40+ states. 62% of patients said they would have otherwise gone to urgent care, validating the program's cost-reduction impact.
3,800
Virtual visits in first two years
12%
Of total Allina virtual visits
40+
States covered (up from 2)
62%
Would have gone to urgent care otherwise
"KeyCare really allowed us to ensure that we were meeting patients where and when they needed it, not just during normal business hours or when it was convenient for us."