Best Practices for:
MyChart Optimization
1. Self-Scheduling in MyChart
Goal:
Facilitate a seamless process for patients to request and successfully complete on-demand urgent care visits.
Approach:
Add an option for the patient to schedule an on-demand urgent care visit within the “Schedule a Visit” workflow in MyChart.
Advantage:
Patients can conveniently access and complete their healthcare visits right from the comfort of MyChart, ensuring a streamlined experience from the initial request to the final consultation.
*Epic, MyChart, Care Everywhere, and Happy Together are registered trademarks of Epic Systems Corporation
2. Explore More Card
Goal:
Introduce additional access points in MyChart for a patient to start a video visit.
Approach:
The client MyChart team builds a video visit card in the Explore More section on the MyChart homepage.
Advantage:
This update is anticipated to increase video visit utilization as patients will view how to interact with a video visit. Patients will be able to launch a video visit with a single click.
*Epic, MyChart, Care Everywhere, and Happy Together are registered trademarks of Epic Systems Corporation
3. Message Center Urgent Care Option
Goal:
Increase patient awareness of the availability of On Demand Video Visits.
Approach:
Add video visits/virtual urgent care link as an option in the message center.
Advantage:
Patient can access the link to virtual urgent care for faster care instead of sending a message.
*Epic, MyChart, Care Everywhere, and Happy Together are registered trademarks of Epic Systems Corporation
4. MyChart Link for Proxy Patients
Goal:
Patients can self-direct to a video visit messaging a provider or clinic.
Approach:
Add video visits/virtual urgent care for a proxy/someone else as an option in the menu.
Advantage:
Patient can access the link for others that they may be proxy to and needing a visit for
*Epic, MyChart, Care Everywhere, and Happy Together are registered trademarks of Epic Systems Corporation
5. InBasket Quick Action with Video Visit Link
Goal:
Increase number of video visits for routine care with ease of direction by providers when patients inquire
Approach:
To follow-up on InBasket messages with a deep link to "Talk to a Doctor” workflow, add a Quick Action command to the drop down so providers can respond to a patient inquiry with a deep link to a video visit when appropriate.
Advantage:
This approach makes it easy for providers to recommend a video visit utilizing inbasket messages.
*Epic, MyChart, Care Everywhere, and Happy Together are registered trademarks of Epic Systems Corporation
6. Shortcut to Video Visits
Goal:
Introduce additional access points in MyChart for a patient to start a video visit.
Approach:
Add or change a shortcut option to video visits in the MyChart menu. This option should be one of the four shortcut items at the top of the MyChart screen.
Advantage:
Patients can easily see and access video visits when logged into MyChart throughout the session.
*Epic, MyChart, Care Everywhere, and Happy Together are registered trademarks of Epic Systems Corporation
Questions or Ideas?
Our team is happy to answer questions, help discuss solutions, brainstorm, and be of service to the best of our ability
