Solutions

Virtual care solutions
tailored for Epic-integrated health systems.

Explore KeyCare's current offerings — from on-demand urgent visits to longitudinal primary care and behavioral health — all built natively on Epic.

Urgent Care
24/7 On-Demand Access

Virtual Urgent Care

A connected network of credentialed Virtualists providing on-demand and asynchronous urgent care through MyChart — 24/7, across all 50 states.

  • Virtual On-Demand Visits
  • E-Visits (Async)
  • 50-State Coverage
  • Self-pay, Insurance & Employer Options
Learn More
Primary Care
Expand Your Panel Capacity

Virtual Primary Care

Dedicated virtual teams act as an extension of your in-person primary care staff — handling routine, rules-based care while freeing physicians for complex patients.

  • Overflow Scheduled Visits
  • Annual Wellness Exams
  • Remote Patient Monitoring
  • Care Gap Closure
Learn More
Behavioral Health
Meet Growing Demand

Virtual Behavioral Health

Augment your care teams with dedicated virtual behavioral health specialists — therapists and psychiatrists — designed to meet your patient population's needs.

  • Therapy & Psychiatry
  • Multi-subspecialty Coverage
  • Decreased Wait Times
  • Epic Interoperability
Learn More
Platform

Core features across all offerings

01

Superior Patient Experience Via Epic Interoperability

Patients experience a seamless, consistent journey through MyChart. Epic's unique interoperability tools bolster connected care.

02

Optimized Capacity Via Delegation of Routine Care

Shift routine work to virtualists, freeing your physicians to focus on higher-value and higher-complexity services.

03

Comprehensive Care Via Robust Data Sharing

Virtualists can view Epic-based health records. All visit data returns to the health system via Care Everywhere with automatic notifications.

Patient Voice

Praise from our patients

"

Easy to schedule and quick response!

"

My child felt very comfortable to express how she was feeling without being upset we were at the doctor's office.

"

So easy to use! The last thing you want to do is go into a doctor's office when you're feeling terrible.

"

Provider was great! Super easy to work with, caring and attentive.

"

Available in the middle of the night when I needed minor care on my way to the airport. Fast. Easy. Convenient. Effective.

"

It was easy to set up an appointment, the provider read my chat with all the info I provided, & addressed my concerns.

"

Surprised how easy was the communication and the interaction. The system allowing to upload pictures of the symptoms make everything easier.

"

This was Sat morning and right from my house I was able to receive treatment and Dr. was very nice and able to explain my treatment. This is my first experience using telemedicine and I am very grateful it's available vs sitting for hours in the ER.

"

The man I met with was super nice and explained in detail what I should look for to escalate and seek additional treatment.

"

That I didn't have to leave the comfort of my house, get out in the cold and mingle with other 'sick' people. Also, Dr. was very attentive to my description of my symptoms, asked appropriate questions, and hopefully, has managed to start me on my journey to full recovery.

"

I was informed from the start how much time left before I could speak with a doctor. Also, a screening of my meds, allergies, and problem I wanted addressed was given. The doctor listened and was easy to talk with.

"

What I loved most about the service was the ease and quick response between logging on and speaking with a provider.

"

I only had to wait 10 min for an appt vs waiting 3 months to see a primary care! This service alleviates suffering and is extremely efficient. I'm very impressed.

"

Very efficient. She asked very thorough but targeted questions to diagnose me quickly. She also prescribed based on typical course of progression so I didn't need to have a follow up appointment unless things changed significantly.

"

Dr. was a gem! She was so polite and informative. She chatted with my daughter so she could hear straight from the horse's mouth. I had no idea just how easy this service was to utilize and it's so much better than dragging a sick kiddo to an urgent care.

"

Appointment was scheduled quickly. Provider was professional and friendly. He asked many questions to evaluate my condition and offer solutions in addition to Rx drugs.

"

She asked a lot of questions, listened to my input, and explained our path forward.

"

The provider was so kind, detailed, and helpful. She listened and was careful to come up with a treatment plan for me that wouldn't cause any issues for my breastfed baby.

"

Knowledgeable and thorough. Even called the pharmacy to make sure it was open on a holiday.

"

Very friendly, helpful, listened to all of my concerns thoughtfully.

"

It was the most convenient appointment I have ever needed to make and it was quick.

"

Expedient, easy tech application, kind and knowledgeable doctor.

"

Easy to navigate and use. Visit was quick and my doctor was very friendly and helpful.

"

Dr. listened to my symptoms and was able to diagnose my condition very quickly. He was very responsive and easy to relate to.

"

The Dr. told me that I should probably go to the hospital because it was presenting like gallbladder issues and he was right. I had my gallbladder removed yesterday. I am so thankful for his feedback.

"

Warm, compassionate, caring practitioner. Great listener.

"

Very prompt to start the call. Personable provider, got right to the issue and took care of sending in the proper medication.

"

I didn't have to spend hours sitting in urgent care.

"

Provider listened and cared about what I was going through and was able to help me. System was easy and patient intuitive.

"

Convenient and prompt service. Provider was very nice and addressed my concerns.

"

The doctor was a fantastic listener and incredible communicator.

"

Convenient! This doctor was GREAT! Very pleasant. She listened, I didn't feel rushed, she prescribed exactly what I needed to get better.

"

Easy to schedule and quick response!

"

My child felt very comfortable to express how she was feeling without being upset we were at the doctor's office.

"

So easy to use! The last thing you want to do is go into a doctor's office when you're feeling terrible.

"

Provider was great! Super easy to work with, caring and attentive.

"

Available in the middle of the night when I needed minor care on my way to the airport. Fast. Easy. Convenient. Effective.

"

It was easy to set up an appointment, the provider read my chat with all the info I provided, & addressed my concerns.

"

Surprised how easy was the communication and the interaction. The system allowing to upload pictures of the symptoms make everything easier.

"

This was Sat morning and right from my house I was able to receive treatment and Dr. was very nice and able to explain my treatment. This is my first experience using telemedicine and I am very grateful it's available vs sitting for hours in the ER.

"

The man I met with was super nice and explained in detail what I should look for to escalate and seek additional treatment.

"

That I didn't have to leave the comfort of my house, get out in the cold and mingle with other 'sick' people. Also, Dr. was very attentive to my description of my symptoms, asked appropriate questions, and hopefully, has managed to start me on my journey to full recovery.

"

I was informed from the start how much time left before I could speak with a doctor. Also, a screening of my meds, allergies, and problem I wanted addressed was given. The doctor listened and was easy to talk with.

"

What I loved most about the service was the ease and quick response between logging on and speaking with a provider.

"

I only had to wait 10 min for an appt vs waiting 3 months to see a primary care! This service alleviates suffering and is extremely efficient. I'm very impressed.

"

Very efficient. She asked very thorough but targeted questions to diagnose me quickly. She also prescribed based on typical course of progression so I didn't need to have a follow up appointment unless things changed significantly.

"

Dr. was a gem! She was so polite and informative. She chatted with my daughter so she could hear straight from the horse's mouth. I had no idea just how easy this service was to utilize and it's so much better than dragging a sick kiddo to an urgent care.

"

Appointment was scheduled quickly. Provider was professional and friendly. He asked many questions to evaluate my condition and offer solutions in addition to Rx drugs.

"

She asked a lot of questions, listened to my input, and explained our path forward.

"

The provider was so kind, detailed, and helpful. She listened and was careful to come up with a treatment plan for me that wouldn't cause any issues for my breastfed baby.

"

Knowledgeable and thorough. Even called the pharmacy to make sure it was open on a holiday.

"

Very friendly, helpful, listened to all of my concerns thoughtfully.

"

It was the most convenient appointment I have ever needed to make and it was quick.

"

Expedient, easy tech application, kind and knowledgeable doctor.

"

Easy to navigate and use. Visit was quick and my doctor was very friendly and helpful.

"

Dr. listened to my symptoms and was able to diagnose my condition very quickly. He was very responsive and easy to relate to.

"

The Dr. told me that I should probably go to the hospital because it was presenting like gallbladder issues and he was right. I had my gallbladder removed yesterday. I am so thankful for his feedback.

"

Warm, compassionate, caring practitioner. Great listener.

"

Very prompt to start the call. Personable provider, got right to the issue and took care of sending in the proper medication.

"

I didn't have to spend hours sitting in urgent care.

"

Provider listened and cared about what I was going through and was able to help me. System was easy and patient intuitive.

"

Convenient and prompt service. Provider was very nice and addressed my concerns.

"

The doctor was a fantastic listener and incredible communicator.

"

Convenient! This doctor was GREAT! Very pleasant. She listened, I didn't feel rushed, she prescribed exactly what I needed to get better.

Ready to expand your virtual care offerings?

Our team is happy to answer questions, schedule demos and help you with telehealth solutions.

Schedule a Demo
Use Cases

Care across every need.
All inside Epic.

From an urgent video visit at midnight to a 90-day chronic care program — KeyCare meets patients and health systems wherever they are.

On-Demand Care

Urgent Video Visit

A patient experiences sudden flu-like symptoms on a Sunday evening. Within minutes of opening MyChart, they connect to a KeyCare provider for same-day diagnosis and a prescription — no travel, no waiting room.

On-Demand Care

After-Hours Overflow

A health system's primary care offices are closed for the holiday. KeyCare's 24/7 network absorbs the demand surge, routing patients to available virtual providers without burdening on-call staff.

On-Demand Care

E-Visit

A patient submits an asynchronous E-Visit through MyChart for a mild skin rash. A KeyCare provider reviews the case and sends a treatment plan within 2 hours — all without a scheduled appointment.

Scheduled Care

Post-Discharge Follow-Up

Following a hospital stay, a patient schedules a virtual follow-up with a KeyCare provider. Clinical notes flow directly back to the health system's Epic instance, ensuring the care team stays informed.

Scheduled Care

Access Extension

A health system struggling with 3-week appointment backlogs uses KeyCare to offer evening and weekend slots. Patients get timely care; the health system retains the relationship and the revenue.

Scheduled Care

Medication Refill Visit

A patient needing a routine medication refill books a 15-minute scheduled visit through MyChart. The KeyCare provider reviews their chart, renews the prescription, and sends it to their preferred pharmacy.

Care Programs

Hypertension Tune-Up

A health system enrolls high-risk hypertension patients into KeyCare's intensive program. Regular virtual visits, RPM integration, and medication titration help patients reach blood pressure goals faster.

Care Programs

Weight Management (GLP-1)

Patients eligible for GLP-1 therapy are enrolled in KeyCare's weight management program. Physician oversight, ongoing virtual visits, and clinical integration with existing programs drive sustainable outcomes.

Care Programs

Preventive Care & Care Gap Closure

KeyCare's preventive care visits double as care gap closure opportunities — identifying and addressing gaps like mammograms or colon screenings, supporting VBC contract metrics at scale.

Behavioral Health

Talk Therapy Access

A patient struggling with anxiety is connected to Array Behavioral Care through KeyCare's platform. Talk therapy sessions are scheduled directly inside MyChart, keeping the entire care record unified.

Behavioral Health

Acute Psychiatric Consult

A rural hospital with no on-site psychiatrist uses KeyCare's behavioral health network for acute consults. Providers access the full patient record via Epic, ensuring safe and informed clinical decisions.

Behavioral Health

Medication Management

Patients on psychiatric medications receive ongoing virtual medication management visits through KeyCare, reducing the need for in-person follow-ups while maintaining close clinical oversight.