Resources
14 slides below — each at 16:9 ratio. Screenshot each section individually to use as a slide.
KeyCare
Primary Care 3.0
Continuous. Intelligent. Always On.
Not for distribution. Confidential, proprietary, and trade secrets of KeyCare.
1.0
Traditional Care
Pre-2010s
2.0
Telehealth Era
2010s–2020s
3.0
Orchestrated Care
Now
The Opportunity
The winners will not be those who offer access — but those who orchestrate it.
Right Time
Patients expect instant access — 24/7, no waiting for clinic hours. The intake valve is always open.
Right Care
AI agents triage and route intelligently. Virtual clinicians deliver. The right setting every time.
Right Context
Full patient history travels with every encounter. No repeating. No fragmentation. Full continuity.
Continuous Relationship
From urgent visit to chronic care to preventive — one longitudinal relationship, not isolated episodes.
Market Signals
The market is moving. KeyCare helps you own your front door.
Amazon launches Health AI agent with free 24/7 access to virtual care for Prime members
Microsoft's new AI health tool can read your medical records and give personalized advice
Lotus Health nabs $35M for AI doctor that sees patients for free
Doctronic raises $20M to make primary care instantly accessible through AI-powered consultations
What We Are
The care orchestration layer for Epic health systems
is the only national virtual care solution on Epic
A network of tech-empowered virtual care providers working on KeyCare's Epic-based platform.
For Patients
Immediate, always-on access
Immediate, 24/7 access to highly available, low-friction care, with trusted providers inside the Epic ecosystem you already use.
For Health Systems
Own your digital front door
A strategic partner that orchestrates your full access program natively within Epic and MyChart — keeping patients in your network.
How KeyCare Delivers Primary Care 3.0
Convenience
Access that keeps patients in the Epic experience — no new logins, no fragmentation, and a seamless workflow that delivers world-class patient satisfaction.
Capacity
A national 24/7 clinical workforce that expands your access instantly — covering nights, weekends, holidays, and rural communities.
Continuity
Documentation, Orders, and Referrals flow directly into your system — preserving coordination, visibility, and long-term patient relationships.
Confidence
Proven playbooks and operational depth to design and scale access programs from day one.
Scalability
Start anywhere. Scale everywhere.
1
A Partner Across the Access Continuum
Design and scale a comprehensive digital access strategy — supporting everything from on-demand care to longitudinal care programs.
2
Built for the Future of Care
As Epic adds AI-driven care workflows, KeyCare is uniquely positioned to lead — embedded in the platform to adopt new models without rebuilding.
3
Elastic Workforce
Expand or flex clinician capacity as demand changes — adding coverage when you need it without fixed hiring costs.
Impact · At a Glance
46%
of visits outside clinic hours
220K
visits in 2025
82%
resolved with no in-person follow-up
63%
avoided higher-cost care
82.2
World-class NPS score
30%+
patients choose KeyCare again
"
First time using this service as I didn't want to travel over 40 miles round trip. I loved how quickly I could talk with someone.
— Verified Patient · KeyCare Virtual Visit
Our Partners
Intermountain Healthcare
Lee Health
Group Health Cooperative
Confluence Health
Parkview Health
Salinas Valley Health
Phelps Health
CentraCare
Corewell Health
Populus Health Technologies
Memorial Healthcare System
Sentara Health
GatorCare
RWJBarnabas Health
Deaconess
Atrium Health
Allina Health
Samaritan Health Services
Orlando Health
Advocate Health Care
Ochsner Health
WellSpan
Mayo Clinic
University of Chicago Medicine
The Partnership Model
Patients come to your front door to get the care they need, and stay in your network.
Patient Seeks Care
Through any door
Smart Routing
Best care options offered
Care Team Match
Right provider, right time
Stays In Your Network
Notes & follow-ups loop back
Service Portfolio
CARE NOW
On-Demand
Video Visits
24/7 synchronous care, 50-state coverage, evenings & weekends, overflow
E-Visits
Asynchronous care for 40+ conditions, <2hr turnaround 6a–11p CT
CARE SOON
Scheduled
Access Extension
Timely scheduled care — includes care coordination, evening & weekend availability, post-discharge follow-ups
ONGOING CARE
Programs
Weight Management
GLP-1 initiation to long-term maintenance
Hypertension Tune-Up
RPM + provider visits + medication titration
Preventive Care
Annual wellness + care gap closure
Care Now · Video Visits
Connect to a provider — anytime, anywhere
Mobile Access
Epic to Epic
Connecting you to care
On-Demand Video Visits
After Visit Summary®
Care Now · E-Visits
Enable MyChart E-Visit care options
E-Visit Triage
Recommendation
Upper Respiratory
Care Soon · Scheduled
Address needs for patients seeking timely care
Mitigate access barriers
Available for multiple needs
Care Coordination
Virtual Visit Option
Select a Time
Ongoing Care · Programs
Population-specific care tailored to expand capacity without overburdening staff
Weight Management
GLP-1 initiation to long-term maintenance
Hypertension Tune-Ups
Get diagnosed HTN patients to goal
Preventive Care Visits
Wellness + care gap closure
Behavioral Health
with Array Behavioral Care