No More Telehealth Dead Ends: How KeyCare Unites Health Systems on One Seamless Platform

Imagine this: you’re a working parent whose child falls ill late in the evening. Your local health system is booked solid for days, and trying to navigate multiple telehealth apps feels overwhelming and disjointed—none of them seem to have access to each of your kids’ medical information anyways. Meanwhile, your primary healthcare organization is juggling a physician shortage and an influx of high-acuity patients with a fragmented virtual care infrastructure. The result? Longer waits, provider burnout, and patient/parental stress: countless missed opportunities to deliver care when—and where—you need it most.

KeyCare is tackling these challenges head-on by offering health systems a fully integrated network of virtual providers, all connected through their existing tech stack: Epic’s electronic health record (EHR) platform. This seemingly obvious approach helps unify care teams, reduce administrative burden, and expand patient access—yet it hasn’t been done before. By providing seamless virtual services in one consistent tech stack: patients remain within their trusted health system while overworked clinicians can do what they do best: provide consistent, timely care.

In the following Q&A, we sit down with Lyle Berkowitz, MD, KeyCare’s CEO, to learn more about how this company is bridging the gaps in virtual care—from improving patient experience to alleviating pressure on health systems. Read on to discover how KeyCare’s solution is shaping a more efficient and connected future for healthcare.

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